Privacy Policy

Effective Date: 3/1/2026

1. Overview

Softball.love ("we", "our", or "us") provides a team management platform that allows users to manage rosters and communicate with team members.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

We may collect the following types of information:

Account Information Name, email address, and login credentials.

Roster Information Names and phone numbers of team members added by users.

Communication Data Messages sent through the platform, including SMS messages delivered via our service providers.

Usage Data Basic information about how users interact with the platform.

3. How We Use Information

We use collected information to:

  • Provide roster and team management functionality
  • Facilitate team communication
  • Send SMS messages related to team coordination
  • Maintain and improve the service

4. SMS and Messaging Use

  • Users will only receive SMS messages after providing explicit consent (opt-in)
  • Users are invited to join a team and must confirm participation before receiving messages
  • Messages are strictly related to team coordination (e.g., availability requests, scheduling updates)
  • Messages are not sent for marketing or promotional purposes
  • Users can opt out at any time by replying STOP
  • Users can request help by replying HELP
  • Message frequency varies based on team activity
  • Message and data rates may apply
  • We maintain records of user consent to receive SMS messages

5. Data Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes.

We may share limited information with trusted service providers solely to operate the platform, including:

  • SMS delivery providers (e.g., Twilio)

These providers are only given the data necessary to perform their services.

6. Data Retention

We retain information only as long as necessary to provide the service or comply with legal obligations.

7. User Rights

Users may:

  • Access or request deletion of their data
  • Opt out of SMS communications at any time by replying STOP

8. Security

We take reasonable measures to protect your information. However, no system is completely secure.

9. Contact

For questions about this Privacy Policy, contact: teamcaptain@softball.love

10. SMS Communications

If you opt in to receive SMS messages from Softball.love, we may send team coordination messages including game reminders, availability requests, and schedule updates.

Message frequency varies but is generally approximately 1 message per week per team.

Message and data rates may apply.

You may opt out at any time by replying STOP.

You may request assistance by replying HELP.

SMS consent is not shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

11. Privacy Clause

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties except as required to support messaging services.

Last updated May 22, 2026